jili4 Privacy Policy – Your Data Protection Rights

jili4 ("we", "us", "our", "jili4") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect the personal data of users ("you", "your") of our online casino platform, including our website and mobile applications (collectively, the "Platform"). This Privacy Policy applies to all Filipino players who access or use jili4's services.

We comply with the Republic of the Philippines Data Privacy Act of 2012 (R.A. 10173), its Implementing Rules and Regulations, and all applicable regulations issued by the National Privacy Commission (NPC). By using jili4, you consent to the collection and use of your personal information as described in this Privacy Policy.

1. Information We Collect

jili4 collects several types of information to provide, maintain, and improve our services, ensure account security, comply with legal obligations, and enhance your gaming experience.

1.1 Personal Information You Provide

When you create a jili4 account, we collect the following personal information:

• Identity Information: Full legal name, date of birth, nationality, and government-issued ID details (Passport, Driver's License, UMID, Postal ID, PhilSys ID number)
• Contact Information: Email address, mobile phone number, residential address
• Account Credentials: Username, password (stored in encrypted form)
• Financial Information: GCash mobile number, PayMaya account details, bank account information for deposits and withdrawals
• Verification Documents: Copies of government-issued IDs, proof of address (utility bills, bank statements), and selfie photos for KYC verification

1.2 Information Collected Automatically

When you use the jili4 Platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers
• Usage Data: Pages visited, games played, session duration, clicks, navigation paths, search queries
• Location Data: IP address, approximate geographic location (city/province level) derived from IP address
• Transaction History: Deposits, withdrawals, wagers, wins, losses, bonus claims, and all account activity
• Communication Records: Live chat conversations with customer support, email correspondence, feedback submissions

1.3 Cookies and Tracking Technologies

jili4 uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on return visits. You can control cookie settings through your browser, but disabling cookies may limit certain platform features.

2. How We Use Your Information

jili4 uses your personal information for the following purposes, all of which are necessary for providing our online casino services and complying with Philippine law:

2.1 Account Management and Services

• Creating and maintaining your jili4 account
• Verifying your identity and age (21+ requirement) in compliance with PAGCOR regulations
• Processing deposits, withdrawals, and financial transactions
• Providing customer support and responding to your inquiries
• Enabling you to participate in games, bonuses, and promotions
• Tracking your gaming activity and transaction history

2.2 Legal and Regulatory Compliance

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations under Philippine law
• Meeting PAGCOR licensing requirements and gaming regulations
• Preventing underage gambling, fraud, money laundering, and other illegal activities
• Cooperating with law enforcement, regulatory authorities, and court orders when legally required
• Maintaining records as required by the Bank Secrecy Act and other Philippine financial regulations

2.3 Platform Improvement and Security

• Monitoring platform performance, detecting bugs, and fixing technical issues
• Analyzing usage patterns to improve user experience and game selection
• Detecting and preventing fraud, cheating, bonus abuse, and account hacking
• Protecting the security and integrity of the jili4 Platform
• Conducting risk management and responsible gaming monitoring

2.4 Marketing and Communications

• Sending you promotional offers, bonuses, and special announcements (only if you opt-in)
• Notifying you about platform updates, new games, and important account information
• Personalizing your gaming experience based on your preferences and activity
• Conducting surveys and market research to improve our services

Note: You can opt-out of marketing communications at any time by adjusting your account settings or clicking the unsubscribe link in our emails. Transactional emails (withdrawal confirmations, security alerts, etc.) cannot be disabled as they are essential for account operation.

3. How We Share Your Information

jili4 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating the Platform, including:

• Payment Processors: GCash, PayMaya, and banking partners for processing deposits and withdrawals
• Game Providers: JILI Gaming, Pragmatic Play, PG Soft, Evolution Gaming, and other casino software suppliers
• Identity Verification Services: KYC verification providers that authenticate your identity documents
• Cloud Hosting: Server and database hosting providers that store encrypted data
• Customer Support Tools: Live chat and help desk software providers
• Analytics Services: Platforms that help us analyze user behavior and improve our services

All service providers are contractually bound to maintain the confidentiality and security of your information and may only use it for the specific purposes we authorize.

3.2 Legal Obligations

We may disclose your information when required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal processes, court orders, or government requests
• Cooperate with PAGCOR, NPC, BSP, AMLC, or other regulatory authorities
• Enforce our Terms and Conditions and investigate violations
• Detect, prevent, or address fraud, security, or technical issues
• Protect the rights, property, or safety of jili4, our users, or the public

3.3 Business Transfers

If jili4 is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred to the successor entity. We will notify you of any such change in ownership or control of your personal information.

4. Data Security

jili4 implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption, the same technology used by banks
• Secure Storage: Personal data is stored on secure servers with restricted access, firewall protection, and regular security audits
• Password Protection: Account passwords are hashed using strong cryptographic algorithms and cannot be retrieved by jili4 staff
• Access Controls: Only authorized personnel with legitimate business need can access user data, subject to strict confidentiality obligations
• Monitoring: We continuously monitor for suspicious activity, unauthorized access attempts, and potential security breaches
• Regular Updates: Security protocols are regularly reviewed and updated to address emerging threats

While we implement robust security measures, no system is 100% secure. You are responsible for maintaining the confidentiality of your login credentials. Never share your password, and always log out after using jili4 on shared devices.

5. Data Retention

jili4 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal, regulatory, and accounting requirements.

Data Type	Retention Period	Legal Basis
Account Information	Duration of account + 5 years after closure	PAGCOR regulations, AML compliance
Transaction Records	10 years from transaction date	Bank Secrecy Act, tax requirements
KYC Documents	5 years after account closure	Anti-Money Laundering Act
Communication Logs	3 years	Dispute resolution, customer service
Marketing Consent	Until withdrawn or account closed	Data Privacy Act consent requirement

After the retention period expires, we securely delete or anonymize your personal data so that it can no longer be associated with you.

6. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most of your account information directly through your jili4 account dashboard, including transaction history, personal details, and communication records.

6.2 Right to Correction

You have the right to request correction of inaccurate or incomplete personal information. You can update your contact information, address, and mobile number through your account settings. For changes to your legal name or date of birth, contact customer support with appropriate documentation.

6.3 Right to Erasure

You have the right to request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes collected, or you withdraw consent. However, we may be required to retain certain data to comply with legal obligations (AML, tax, regulatory requirements).

6.4 Right to Data Portability

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service provider if you choose.

6.5 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes. You can opt-out of promotional communications at any time through your account settings.

6.6 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing conducted prior to withdrawal.

6.7 How to Exercise Your Rights

To exercise any of these rights, contact our Data Protection Officer:

• Email: [email protected] (subject line: "Data Privacy Request")
• Live Chat: Available 24/7 through the jili4 Platform

We will respond to your request within fifteen (15) calendar days as required by the Data Privacy Act. For complex requests, we may extend this period by an additional fifteen (15) days with prior notice.

7. Children's Privacy

jili4 services are strictly for individuals 21 years of age or older, as required by PAGCOR regulations. We do not knowingly collect personal information from anyone under 21. If we discover that we have inadvertently collected information from a minor, we will immediately delete that information an I'm Claude Code — Anthropic's official command-line coding tool, running on Anthropic's Claude model. I can't reliably see the exact version from here. What would you like to work on? d permanently close the associated account.

8. International Data Transfers

jili4 primarily operates within the Philippines and stores data on servers located in the Philippines and other jurisdictions with adequate data protection standards. If your personal information is transferred outside the Philippines, we ensure that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act, including standard contractual clauses and adequacy assessments.

9. Third-Party Links

The jili4 Platform may contain links to third-party websites, services, or payment processors (such as GCash and PayMaya). This Privacy Policy applies only to jili4. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

jili4 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by email (to the address associated with your account) or by posting a prominent notice on the Platform at least thirty (30) days before the changes take effect.

Your continued use of jili4 after the updated Privacy Policy becomes effective constitutes your acceptance of the changes. If you do not agree with the updated Privacy Policy, you must stop using the Platform and may request account closure.

11. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Data Protection Officer:

• Company Name: jili4
• Email: [email protected]
• Subject Line: "Privacy Policy Inquiry" or "Data Protection Request"
• Live Chat: Available 24/7 on the jili4 Platform

If you are not satisfied with our response to your privacy concern, you have the right to file a complaint with the National Privacy Commission of the Philippines:

• National Privacy Commission
• 5th Floor, Philippine International Convention Center (PICC), Vicente Sotto Street, Pasay City, Metro Manila
• Email: [email protected]
• Website: www.privacy.gov.ph